Privacy Policy

1. Who we are

TVDE Ready is an independent learning service for European Portuguese and TVDE exam preparation. Questions about this policy or your personal data can be sent to privacy@tvdeready.com.

2. Information we may process

• Account details such as your email address, display name and authentication identifiers.
• Your preferred guidance language, Portuguese level, daily study goal and onboarding choices.
• Learning activity including completed lessons, answers, mistakes, XP, hearts, exam attempts and progress.
• Technical information such as app version, device platform, error logs and notification token.
• Subscription status and purchase entitlement. Full card details are handled by Apple or Google and are not stored by us.
• Messages you send to support and information you voluntarily provide.

3. Why we use information

• To operate the app, keep your progress and provide the learning features you request.
• To personalise lesson placement, review items and practice recommendations.
• To manage subscriptions, prevent abuse and protect accounts.
• To send study reminders only when you allow notifications.
• To diagnose crashes, measure reliability and improve the service.
• To comply with legal obligations and respond to valid requests.

Depending on the context, processing is based on performing our agreement with you, your consent, our legitimate interests in operating a safe and useful service, or a legal obligation.

4. AI-assisted features

Some practice and exam-preparation content may be generated or adapted using artificial intelligence. We send only the information needed to produce the requested learning content and apply automated validation before it reaches the app. Do not enter sensitive personal information into free-text fields.

5. Service providers and international transfers

We use specialist providers for hosting, authentication, database storage, app delivery, artificial intelligence, notifications, purchases, email and diagnostics. Current providers may include Supabase, Expo, OpenAI, Apple, Google and Cloudflare. They process data under their own terms and our instructions where applicable.

Information may be processed outside your country. Where required, we use recognised safeguards such as adequacy decisions or standard contractual clauses.

6. Retention and security

We retain account and learning data while your account is active and only as long as needed for the purposes described above. Some records may be kept longer where law, fraud prevention, accounting or dispute resolution requires it. We use access controls, encryption in transit and other proportionate safeguards, but no system can promise absolute security.

7. Your choices and rights

Depending on your location, you may have rights to access, correct, export, restrict, object to or delete your personal data, and to withdraw consent. You can also disable notifications in your device settings.

Send requests to privacy@tvdeready.com or follow the account deletion instructions. You may also complain to your local data protection authority. In Portugal, this is the CNPD.

8. Children and changes

TVDE Ready is intended for adults preparing for professional driving activity and is not directed to children. We may update this policy as the service develops. Material changes will be communicated in the app or by another appropriate method.