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Find quick answers or contact us directly. Please never send passwords, full payment details or identity documents by email.
Check that you are using the same email method you used when creating the account. If a sign-in email does not arrive, check spam and wait a few minutes before trying again.
Make sure the app is online and you are signed into the correct account. Include your app version and a short description when contacting support.
Check your device volume and silent mode. Close other audio apps, then replay the question. Listening exercises should only be used while safely parked.
Purchases made in the mobile app are billed by Apple or Google. Use “Restore purchases” in the app before contacting us about missing premium access.
Send the lesson or exam name, the question text and what appears wrong. Do not include another person’s private information in a screenshot.
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